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Security quality management is essential as in recent years, there has been a major spike in unlawful entry incidents in Brisbane. Around 2.2% of the population have reported break-ins and 2.8% have experienced attempted break-ins.

A study by ASIAL even reported that more than a third of Australians feel unsafe during daylight hours, with this number rising to 53% after dark. The natural solution to these concerns is to level up the security system at your business, and that’s where QSS comes up as the best option.

Here is a deep dive into how our security services in Brisbane can improve the quality of your security practices at retail, construction, or general events. 

Understanding Quality Management in Security Services

Quality management in the security industry means ensuring that the security services meet or exceed customer expectations. They must also comply with regulatory requirements and industry standards. The process includes:

• Planning (Establishing policies and procedures)
• Quality assurance (Regular training and certification)
• Quality control (Conducting regular audits and inspections)
• Continuous improvement (Feedback from clients and stakeholders)

The goal is to deliver reliable, effective, and high-quality security services.

Sector-Specific Quality Management Strategies

Quality management strategies can look different for every sector.

Retail Security

A Griffith University report reveals that retailers lose thousands of dollars per year due to theft, fraud, and violence. Employee theft accounts for 27% of losses, while customer theft accounts for 53%. 

Quality management in your retail business’s security services can inhibit these numbers. This may include strategically placing CCTV cameras and advanced alarm systems to deter theft and monitor activities. Regular training can also ensure your security personnel are equipped to handle any situation. 

Construction Site Security

Recent reports clearly indicate a troubling increase in construction site theft in Australia. An effective solution is to install controlled entry points, security fencing, and robust lighting. Other than that, mobile patrols at night will have security guards monitoring the site regularly to prevent unauthorised access. 

Most importantly, your security personnel must comply with the regular safety and health regulations of construction sites. That means wearing PPE, training to respond to emergencies, and controlling access to certain areas of the site.

Event Security

If you host events in Brisbane, you’re probably aware of the security risks of a crowded place. A pre-event security sweep is the ideal risk assessment procedure, helping you identify potential threats and vulnerabilities in the area. 

For instance, if the event site is accessible by an alley, placing a security guard there would be a wise choice. 

Crowd management relies on clear pathways, designated safety zones, and visible security personnel to maintain order. These personnel should be trained for emergency responses to any situation. 

School Security

Crimes such as arson, vandalism and other issues have pervaded Australian school systems over the past 40 years. 

In that case, advanced security systems like CCTV cameras, electronic access controls, and emergency alert systems can be effective. Physical patrols will also ensure rapid response to incidents.

The best course of action is to keep your students and staff aware and prepared in the case of an emergency.

Utilising Security Dogs

Security dogs can be an invaluable addition to your security system regardless of your industry. It’s hard to compete with a creature whose sense of smell is over 10,000 times better than ours!

They can detect any kind of threat, whether it’s drugs, explosives, or intruders. Their presence alone acts as a strong deterrent. Research has shown that over 65% of criminals are unlikely to attempt breaking and entering if they know there are guard dogs. 

Quality Assurance and Compliance

Above all, the best quality management involves complying with industry standards and legal requirements. For instance, your security team must comply with the Security Providers Act of 1993.

Other than that, you must perform regular audits and update your security protocols to identify areas for improvement. Such a proactive approach is the best way to strengthen your security operations and combat the changing crime landscape of Brisbane. 

Other than that, your team must also hold certain certifications. That includes ISO 9001 for quality management systems and AS/NZS 3745 for emergency control.

Technology Integration in Quality Management

Human error is inevitable; the ideal security system is integrated with modern technology. Advanced tools like biometrics, AI-based surveillance, and integrated systems can bring precision and efficiency to your security operations.

Plus, cybercrime in Australia has increased by 285%. The faster response times and error-free nature of technology-integrated security systems are the best ways to combat that. 

Training and Development

Continuous training is a step you can’t miss. It ensures that your security personnel have the latest skills and knowledge to handle any threats and industry-specific challenges. 

Training programs must be customised to meet the specific needs of all sectors, such as retail, healthcare, and corporate environments. For example, retail security guards may undergo training to handle loss prevention, while healthcare security personnel focus on patient safety and emergency response.

Certification and ongoing education are also essential, so look into programs like the Queensland Certificate III in Security Operations. 

Crisis Management and Emergency Response

Crisis management and emergency response are at the heart of Brisbane’s security systems. These services rely on robust incident response plans to prepare for and manage security breaches. These plans can be tailored to specific sectors, such as commercial, industrial, and residential. 

In crisis situations like fire, natural disasters, or security breaches, security personnel should be trained to act swiftly and calmly.

For example, in a commercial building, security guards will be responsible for leading evacuations and coordinating with emergency responders. In an industrial setting, they might enforce lockdown procedures. 

Contact Us Today

Australia is a fairly safe country, but businesses in urban areas like Brisbane are still at a higher risk of break-ins, theft, and other crimes. 

That’s exactly why strengthening your security system with regular quality management is more crucial now than ever. Prioritising reliability, effectiveness, and client trust is the only way to protect you, your staff, and your customers. 

Ready to improve your security according to Brisbane’s standards? Contact QSS Security Guards Brisbane today because when it comes to protection, quality matters.